The rules that keep your day fun.
Your adventure is only as good as it is safe. Read these before booking — every guest is briefed on them in person too, in English, before the first jump.
Participant requirements
Age limit
Participants must be at least 12 years old to join. Younger kids should look at the private group option with us first.
Good physical condition
You should be able to swim and be prepared for several hours of hiking, scrambling, and water sections. It’s active.
Medical conditions
Tell us up front about asthma, heart conditions, or severe allergies. We don’t recommend canyoneering for pregnant guests or anyone with recent major surgery.
No alcohol or drugs
No exceptions. Intoxicated guests are turned away without a refund — for their own safety and the group’s.
During the activity
Listen to your guide
Their instructions are final. They’ve done this thousands of times — follow their lead and you’ll have a great day.
Wear the gear
Helmet and life vest at all times in the water. Closed-toe shoes are mandatory.
Jump safely
Only from designated points your guide indicates. Always check the landing is clear. Feet first — no flips, no dives.
Stay with the group
Don’t wander. Keep within sight of your guides at all times.
Environment & equipment
Leave no trace
We’re guests in nature. Pack out what you pack in — nothing gets left behind.
Respect wildlife
Don’t disturb the plants, the fish, or anyone else who calls this canyon home.
Gadgets & valuables
Waterproof cameras (GoPros) are great. Phones in cases at your own risk — we’re not liable for lost electronics. Leave jewellery and valuables at the hotel.
Cancellations for weather
We cancel for typhoons, major storms, or unsafe river conditions. Full refund or reschedule, no quibbling.
Got a safety question we didn’t cover?
Message us before booking — happy to talk through anything specific to your group.